Shipping & Order Policy
Shipping & Pickup
Items purchased online can be shipped directly to your door or picked up from the warehouse address provided for local pickup. This section explains what you need to know about managing your order – delivery and pickup.
How It Starts
After you place an order, you will receive an email with an invoice of your order information. If you have ordered multiple items, you may receive additional emails for each item.
The order confirmation email provides a summary of the items in your order in the form of an invoice. If you choose to have an item delivered, it will display the delivery address. For both delivery and pickup orders, you need to reply back with an approval to TNC’s as applied to a specific order.
If you choose to have an item delivered, we’ll send a shipping notification email when the item leaves our warehouse. This email includes the order number, order date, order summary, and shipping information. You can enter the tracking number on the carrier’s website to check the status of your shipment.
Once your items are available to be picked up, we’ll send a pickup information email.
Your items need to be picked up by the date indicated on your pickup information email, to avoid cancellation we’ll send a reminder email if your item is still waiting to be picked up.
Shipping & Delivery
Free shipping only applies to commercial addresses in the continental United States (Excludes Alaska, Hawaii, and APO). Free shipping will only apply to normal/standard shipping and cannot be adjusted with overnight or priority shipping
Guaranteed Shipping Services
We use UPS to ship your package and where available, you can choose a faster delivery method for each item on your order, for an additional fee. Delivery times will vary according to your delivery location/address, availability of your items at the time of shipping, and time of placement of order.
International Location UPS/USP
Shipping charges do not include taxes and duties. UPS/USPS may ask to collect taxes/duties; please contact your local UPS/USPS office or local government for details. SPARK AUTO PARTS, LLC is not responsible for any tax or duty fees
Shipping or Delivery Time
The “Ship” or “Delivery” time depends on multiple factors including the time when the item leaves the warehouse. We generally take 24-48 hrs to have the part inspected and ready to be picked up. Shipping time on any non-freight part is 5-7 business days and for freight part it’s 7-10 business days. But at times this time might exceed due to unforeseen circumstances such as weather, natural calamities or civil disturbances etc. and Spark Auto Parts will not be responsible for delay incase such issues arises. Once the part is shipped the customer cannot cancel the order until unless they are willing to pay for both ways shipping and 25% restocking fees.
We at SPARK AUTO PARTS, LLC understand that a speedy delivery is of utmost importance and we are doing everything we can to fulfill the orders as quickly as possible. But at times due to force majeure we might not be able to deliver on time but the chances of such will be low. And incase, of customized parts or custom requirement the delivery will take more time than usual and shall be conveyed to the customer during placement of order.
In any case that we run low on product availability after confirming shipping and delivery times, then we will notify you by email of the new ship and delivery times.
Usual Shipping Time
DOMESTIC (48 STATES): UPS/USPS Ground (1-5 business days)
For items getting shipped, if you have ordered multiple items, they may be shipped separately. Don’t worry, these aren’t additional charges. Your order total remains the same. You will receive an email confirmation for each shipment
**Call Before Pickup**
We’ll send you a pickup notification email when your order is ready to be picked up at our warehouse. Please await the email before paying a visit to our store.
To ensure that your order is available shortly after you arrive, feel free to contact our support agent and make them aware that you are coming to pick up your items at a certain time. Simply check in with the contact provided when you get to our location.
Call Before Pickup – Service Hours
For your convenience, please make sure to arrive within the available will call service hours which is Monday to Friday from 10:00 AM to 8:00 PM to ensure that you are able to pick up your items.
Paying for Your Order
You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card. We may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Spark Auto Parts website reserves the right at any time after receipt of your order to accept or decline your order for any reason
All sales made through the Spark Auto Parts website are subject to Spark Auto Parts's return policy. For a complete explanation of the return policy, please see Returns in our Help section
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order
All orders placed on this site are subject to product availability and will be shipped according to Spark Auto Parts's shipping policies.In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail. Please review the Shipping & Deliveries page in our Help section for additional information on shipping times, rates and policies.
Termination of Use
Spark Auto Parts may, in its sole discretion, terminate your account or your use of the Spark Auto Parts website at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Spark Auto Parts reserves the right to change, suspend or discontinue all or any aspects of the Spark Auto Parts website at any time without prior notice
If you have any questions, comments, or concerns about our Shipping & Order Policy or the information practices of this site, please use the "contact us" link on this Web site.
Spark Auto Parts LLC
Mail: 260 Buffalo Ave #1A
Brooklyn, NY 11213.
Customer Support: 1(877) 878-8895.